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What Will You Learn?
About This Course
This course provides a comprehensive introduction to the fundamentals of IT support, equipping students with the essential skills and knowledge needed to manage and troubleshoot common IT issues in a professional environment. Through a blend of theoretical concepts and practical exercises, students will gain hands-on experience with hardware, software, networking, and security tasks. By the end of the course, students will be prepared to provide effective technical support and understand the critical role IT support plays in maintaining organizational efficiency.
Requirements
Digital Moran is a community-based talent incubator and grassroots tech movement. It is dedicated to empowering rural and underprivileged youth in Kenya by providing free, accessible digital skills training.
The organization's mission is to challenge the belief that success can only be found in the city. It provides a direct path from learning to earning by equipping youth with high-value digital skills in areas like web design, graphic design, digital marketing, and AI.
Digital Moran operates on a "tools, not handouts" philosophy. It consists of two main parts: the Digital Moran Academy, a free online learning hub with over 50 courses, and the Digital Moran Agency, an exclusive marketplace that ...
Curriculum Overview
This course includes 2 modules, 13 lessons, and 0 hours of materials.
Foundations of IT Support
13 Parts
Intro Video
Free
Volume
-
Welcome to IT Support
Free
Volume
-
Intro to IT
Free
Volume
-
Modern Computer Programs & Hardware
Free
Volume
-
Build a Computer in 20 minutes
Free
Volume
-
IT Support for Mobile Devices
Free
Volume
-
Operating Systems: Composition and Management
Free
Volume
-
Operating Systems: Considerations and Installation
Free
Volume
-
An In-Depth Look at the Internet
Free
Volume
-
Software: Installation, Removal, and Everything in Between
Free
Volume
-
Why Troubleshooting is Critical in IT
Free
Volume
-
IT Customer Service
Free
Volume
-
Outro Video
Free
Volume
-
Certificates
1 Parts
Course Certificate
Course Certificate
If you pass all the lessons in this course, you will receive this certificate.
Type
Course Certificate
0
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Content Quality (0)
Instructor Skills (0)
Value for Money (0)
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Course Specifications
Sections
2
Lessons
13
Capacity
Unlimited
Duration
4:39 Hours
Students
50
Created Date
12 Aug 2024
Updated Date
30 Mar 2025
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Foundations of IT Support
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